How dewirp collects, uses, protects, and manages your personal information
At dewirp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your information. By using dewirp services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.
This Privacy Policy applies to all personal information collected by dewirp through our website at https://dewirp.cam, mobile applications, customer support channels, and any other services we provide (collectively, the "Platform"). This policy covers both users who have registered accounts and visitors who browse our website without registering.
dewirp respects your right to privacy and is committed to compliance with applicable data protection laws, including Indonesian privacy regulations and international standards such as the General Data Protection Regulation (GDPR) where applicable to our operations.
By accessing or using the dewirp Platform, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, you should immediately cease using our services and close your account if one has been created.
dewirp operates as the data controller responsible for your personal information collected through the Platform. As the data controller, we determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable law.
Contact Information:
When you register for a dewirp account, place bets, contact customer support, or otherwise interact with our Platform, you may provide the following types of personal information:
| Data Category | Specific Information Collected | Purpose |
|---|---|---|
| Identity Information | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP number) | Account registration, age verification (21+ requirement), KYC compliance, fraud prevention |
| Contact Information | Email address, mobile phone number, residential address, postal code | Account communications, customer support, security alerts, marketing (with consent) |
| Financial Information | Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet accounts (OVO, DANA, GoPay), transaction history | Processing deposits and withdrawals, payment verification, financial reconciliation, anti-money laundering compliance |
| Account Credentials | Username, password (encrypted), security questions | Account access, authentication, security |
| Identity Verification Documents | Scanned copies of KTP, utility bills, bank statements, selfie photos | KYC verification, fraud prevention, regulatory compliance |
| Communication Records | Customer support chat transcripts, email correspondence, phone call recordings | Customer service quality, dispute resolution, training purposes |
When you access the dewirp Platform, we automatically collect certain technical and usage information through cookies, log files, and similar technologies:
We may receive information about you from third-party sources, including:
dewirp uses your personal information for the following purposes:
Note: You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any promotional email. Opting out of marketing does not affect essential service communications (transaction confirmations, security alerts, policy changes).
dewirp processes your personal data based on the following legal grounds:
Processing is necessary to fulfill our contract with you (the Terms & Conditions you agreed to when registering). This includes account creation, processing transactions, providing customer support, and delivering the gaming services you requested.
Processing is required to comply with legal obligations, including age verification, KYC/AML compliance, tax reporting, fraud prevention, and responding to lawful requests from authorities.
Processing is necessary for our legitimate business interests, such as:
We balance these interests against your privacy rights and only process data where our interests are not overridden by your fundamental rights.
For certain types of processing, particularly marketing communications and non-essential cookies, we rely on your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
dewirp does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for the purposes outlined in this Privacy Policy:
All service providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with applicable data protection laws.
We may disclose your information to law enforcement, regulatory bodies, courts, or other government authorities when:
If dewirp is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor. You will be notified of any such change in ownership or control of your personal data.
We may share your information with third parties when you have given explicit consent, such as participating in a joint promotion with a partner organization.
dewirp employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
While we implement robust security measures, you also play a critical role in protecting your account:
In the unlikely event of a data breach that compromises your personal information, dewirp will notify affected users within 72 hours of discovering the breach, in accordance with applicable law. Notifications will include details about the nature of the breach, the types of data affected, the steps we are taking to address the issue, and recommendations for protecting your account.
dewirp retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 5 years after closure | Regulatory compliance, dispute resolution, fraud prevention |
| Transaction Records | 7 years from transaction date | Financial reporting, tax compliance, AML regulations |
| Betting History | 5 years from bet placement | Dispute resolution, regulatory audits, game integrity verification |
| KYC Documents | 5 years after account closure | Regulatory compliance, anti-money laundering laws |
| Customer Support Communications | 3 years from last interaction | Quality assurance, dispute resolution, legal defense |
| Marketing Consent Records | Duration of consent + 3 years | Compliance with consent requirements, audit trail |
| Anonymized Analytics Data | Indefinitely | Aggregate statistics for business intelligence (no longer identifiable as personal data) |
After the retention period expires, we securely delete or anonymize your personal data. However, we may retain certain information for longer periods if required by law or necessary for legal proceedings.
Under applicable data protection laws, you have the following rights regarding your personal information. To exercise any of these rights, please contact our customer support team:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion. You can update most information directly through your account settings.
You may request deletion of your personal data in certain circumstances, such as when:
Limitations: We may be unable to delete your data if retention is required for legal compliance, regulatory obligations, fraud prevention, or to defend legal claims.
You may request that we limit how we use your personal data in certain situations, such as while disputing the accuracy of the data or objecting to processing.
You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider, where technically feasible.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
Where processing is based on consent (e.g., marketing communications), you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
If you believe we have violated your privacy rights or mishandled your personal data, you have the right to lodge a complaint with the relevant data protection authority in Indonesia or your country of residence.
To exercise any of these rights, please contact us at [email protected] with "PRIVACY RIGHTS REQUEST" in the subject line. Include your full name, username, and specific request. We may ask for additional information to verify your identity before processing your request.
dewirp uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. By using our Platform, you consent to our use of cookies as described below.
Cookies are small text files stored on your device by your web browser. They allow websites to recognize your device, remember your preferences, and improve functionality.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for platform functionality (login, security, session management). Cannot be disabled. | Session or up to 1 year |
| Functional Cookies | Remember your preferences (language, currency, display settings) to enhance user experience. | Up to 2 years |
| Analytics Cookies | Collect aggregate data on how users interact with the platform to improve performance and features. | Up to 2 years |
| Marketing Cookies | Track your browsing activity to deliver personalized advertising and measure campaign effectiveness. | Up to 1 year |
You can control cookies through your browser settings. Most browsers allow you to:
For detailed instructions, consult your browser's help documentation. Note that disabling essential cookies may prevent you from accessing certain features or using your account.
Some cookies are set by third-party services we use (e.g., analytics providers, payment processors, game providers). These third parties have their own privacy policies governing their use of cookies and tracking technologies.
dewirp primarily operates in Indonesia and stores data on servers located in secure data centers. However, some of our service providers and business partners may be located outside Indonesia, which may result in your personal data being transferred to, stored in, or processed in other countries.
When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:
Countries outside Indonesia may have different data protection laws than those in Indonesia. However, we only transfer data to jurisdictions that provide adequate protection or where we have implemented additional safeguards to ensure your privacy rights are maintained.
dewirp services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect, use, or retain personal information from minors under 21. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that information and close the associated account.
To prevent underage gambling, dewirp implements the following measures:
Parents and guardians are responsible for monitoring their children's internet usage. If you believe a minor has accessed dewirp services or provided personal information to us, please contact our support team immediately at [email protected] so we can take appropriate action.
dewirp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:
The updated Privacy Policy will display a new "Last Updated" date at the top of this page. Your continued use of dewirp services after the effective date of changes constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue use of the Platform and close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
For complex privacy matters or formal complaints, you may request to speak with our Data Protection Officer (DPO) by emailing [email protected] with "ATTN: DATA PROTECTION OFFICER" in the subject line.
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection supervisory authority in Indonesia or your country of residence.
Military-grade SSL encryption protects all data transmissions and sensitive information.
Full compliance with Indonesian privacy laws and international data protection standards.
We never sell your personal information to third parties. Your privacy is not for sale.
Access, correct, delete, or export your data at any time. Full transparency guaranteed.
Contact our support team for assistance with privacy concerns, data access requests, or to learn more about how we protect your information.